Krisp’s solution filters out background noises such as pets or children crying as well as the noise of a busy contact center. With 55% of Startek agents working remotely, this technology will empower agents to thrive while working at home. Startek will also leverage Krisp’s technology to improve the experience for its 45,000 staff across the globe. By leveraging digital tools to support voice-based interactions, Startek delivers a superior voice-based experience to our client’s customers." "Our partnership with Krisp further enhances our ability to listen and respond with empathy to the customer, even when the customer is in a busy environment.
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"At Startek we blend AI with live interactions to create the best possible experience for agents and customers alike," said Abhinandan Jain, Chief Digital Officer at Startek. Krisp is an AI-powered solution that provides contact center agents and customer experience teams with bi-directional background noise cancellation, voice cancellation and echo cancellation technology that detects and eliminates unwanted noise, leaving only crystal-clear HD audio during every agent-customer call. Leveraging noise and echo-canceling technology from Krisp will enable Startek to create stronger connections and further enhance the experience delivered to customers across the globe. While digital solutions provide fast, 24/7 support, customers often prefer voice-based conversations in times of high emotional need. Startek leverages human-centric CX design to enable brands to deliver world-class experiences by blending automated and live interactions. DENVER, April 12, 2022-( BUSINESS WIRE)-Startek® (NYSE: SRT), a global customer experience (CX) solutions provider, today announced that it has entered into a partnership with Krisp, an AI-powered noise cancellation solutions provider built to enhance the experience of customers and contact center agents by canceling background noise, resulting in clear conversations.